RISMedia's Real Estate Magazine

APR 2018

Real Estate magazine is the industry's leading source for real estate news and information since 1980. Published monthly by RISMedia, Real Estate magazine offers timely and relevant real estate news to the industry's top brokers and agents.

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92 April 2018 RISMedia's REAL ESTATE {Broker Best Practices} Thriving on Innovation by John Voket Rango Le Designated Broker CENTURY 21 WP & Associates Bellevue, Wash. www.pandassociatesrealty.com Region served: Puget Sound Years in real estate: 13 Number of offices: 3 Number of agents: 100+/- Best time management tip: Get top priorities down on paper and execute them first. Key to staying profitable: Get a good CPA who can do taxes, as well as support your business strategy. Plus, hire a solid CFO; they're worth their weight in gold. You've lived a true rags to riches story. How has your background in- fluenced your passion to give back to the community where you work? I grew up in the public housing proj- ects in Seattle and our family had very limited means. Every year, nice people that I didn't know gave us (housing kids) awesome Christmas presents. I was so young, but know- ing that there were nice people out there who gave unselfishly made a positive difference in my life. Wheth- er it's remodeling the Everett Gos- pel Mission Men's homeless shelter or giving Christmas presents to kids at the same housing project where I grew up, I always give back when- ever possible. You recently affiliated with Century 21 Real Estate from an independent brokerage. What were some advan- tages to that move? I've been an in- dependent brokerage owner for nine years and went really far with limited resources. By affiliating, I want to accelerate our growth in the coming years, and it made sense to partner with the most recognizable real es- tate brand in the world. The CENTU- RY 21® brand provides my agents a distinct advantage when dealing with clients. We also appreciate all the tools, technology and systems the CENTURY 21 System makes avail- able to my agents to help them be more productive and efficient. We thrive on innovation and have a hun- ger to be great at WP & Associates, and it's nice to be affiliated with a brand and a global franchisor moving in that same direction. Are there any specific tools provided by Century 21 Real Estate that will promote greater agent productivity? The name recognition is really the biggest. When our agents go into listing appointments, our sellers will be very excited about the big brand they recognize that's representing them. The next is the Zap® back- office CRM. This will keep my agents organized and productive, help them close more deals, and drive more on- line lead generation. Lastly, there's CENTURY 21 University®— an online learning platform where my team can access self-paced learning and live classes. How do you view your role as a real estate professional in terms of mak- ing a positive difference in people's lives? We're the servers of the Ameri- can Dream, giving families hope and wealth for generations to come when they buy or sell a home from us. We should take pride in helping other families while earning an honest liv- ing for our own families. For more information, please visit www.century21.com. Be Fully Engaged and Give All You Have by Paige Tepping Mike Pappas CEO/President The Keyes Company/Illustrated Properties, a member of Leading Real Estate Companies of the World® Miami, Fla. www.keyes.com Region served: South Florida Years in real estate: 38 Number of offices: 50 Number of agents: 2,900 Best advice for new agents: Make the contacts and you will learn the rest. Motto/work philosophy that you live by: Be fully engaged and give all you have. No. 29 in sales volume in RISMedia's 2018 Power Broker Report What are some of the current trends you see both in your market and within your firm? While we're experiencing an increase in new, single-family construction, it's also worth noting that there are less listings coming onto the market for a number of reasons, one be- ing the fact that homeowners have refinanced and many aren't as confident due to the recent reces- sion. Therefore, we've focused on our listing intake. We have a daily scorecard for all of our offices with

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