RISMedia's Real Estate Magazine

MAR 2019

Real Estate magazine is the industry's leading source for real estate news and information since 1980. Published monthly by RISMedia, Real Estate magazine offers timely and relevant real estate news to the industry's top brokers and agents.

Issue link: http://remag.rismedia.com/i/1086125

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Page 35 of 126

RISMedia's REAL ESTATE March 2019 31 "By locking in the interest rate, it shows that as the lender, we are committed to closing the mortgage for the client," adds Wegner. "That should give confidence to real es - tate agents that we are backing this with more than just a piece of pa - per. This is an opportunity to show how vested we are." A RELATIONSHIP YOU CAN COUNT ON While a Verified Approval goes a long way toward creating trust and confidence in the mortgage pro - cess, nothing compares to having a dependable, communicative part - ner to rely on every step of the way. This is where the Quicken Loans Agent Relationship Manager comes into play. According to Agent Relationship Manager Ben Sible, "We bridge the gap in communication be - tween the real estate and lending worlds. For years, Quicken Loans has been focused on creating the solution to provide consistent agent communication at the level our agent partners deserve. My role was created and developed for this very reason—to provide our agents with a main point of contact for every client working with us. My responsibility is to pro - actively keep our agents informed every step of the way, just as we do with our clients." Chris Corry, a top-producing REALTOR® with Berkshire Hatha- way HomeServices PenFed Realty in the Washington, D.C., area, sees the benefits of having an Agent Relationship Manager. "The Relationship Manager has strengthened communication and streamlines the process because I have one point of contact," Corry explains. "I have my contact's cell - phone number, and I can corre- spond with him on a Saturday at 11 p.m. if I need to. I'm not relegated to Monday through Friday banking hours." Jennifer Jenkins of the Marvine Jenkins Team at Long and Foster Real Estate agrees. "Working side- by-side with my Relationship Man - ager has been nothing short of a perfect fit," she says. "He is there for me and my buyers 24 hours a day. With him by my side, I feel as if we can always get it done." As Quicken Loans Agent Rela - tionship Manager Rachel Rye puts it, her role "helps eliminate all the voices." "We work with specific real es - tate agents, whether they handle one transaction or 15. From ap - proval all the way to closing, we are their point of contact," she explains. "There are times when the agent has several clients, and they're dealing with different loan officers. This way, no matter who the client or the loan officer is, they still have me. When there are a lot of voices involved, there's a lot of miscommunication." Kristyn Cooley, a REALTOR® and associate broker with Crye-Leike in Arkansas, says, "Having someone I can directly reach and speak to makes all the difference. "It is much easier for me and my clients to speak to one or two people on a regular basis," she ex - plains, then adds: "Someone who understands their file without more explanation." Sible wears a multitude of hats in his role. In addition to being an Agent Relationship Manager, he has 10 years of experience as a federally- and state-licensed Mort - gage Loan Originator (MLO), which enables him to assist with all loan- level inquiries, from program offer - ings to appraisal questions. But the real superpower of the Agent Relationship Manager is the ability to streamline the process and get agents and their clients to a faster closing. "This allows agents to focus solely on the needs of our mutual client," says Sible. Corry agrees. "It enhances and streamlines the communication, and there's a lot of downstream impact for my clients. They ben - efit from real-time responses when things come up while they're dealing with the mortgage. It all goes back to having one point of contact." Agent Relationship Managers

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