RISMedia's Real Estate Magazine

FEB 2019

Real Estate magazine is the industry's leading source for real estate news and information since 1980. Published monthly by RISMedia, Real Estate magazine offers timely and relevant real estate news to the industry's top brokers and agents.

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RISMedia's REAL ESTATE February 2019 77 Maria Paerson: David, you have a very diverse background. Would you begin by telling us a lile about your career path? David MacIntyre: Of course. My per- sonal career has a strong focus on education. I graduated from Arizo - na State University (ASU), earning a business degree with a major in real estate. My time at ASU gave me a solid understanding of busi - ness trends and financial systems that have helped me throughout my career. Later on, I was director of Edu - cation of the Arizona Real Estate Department, where I introduced the statewide purchase contract, renewal courses and guidelines for college courses, as well as in - troduced public-speaker training for instructors. I earned the REALTOR® designa - tions of CRB, CRS, ABR® and GRI, and I advise all REALTORS® to take these courses; in fact, I reimburse my agents who do so. These cours - es provided me with information that would have otherwise taken years to learn. I have also attended most nation - al speakers' seminars and have read their books. My favorites are Rick DeLuca, Joe Stumpf, Larry Kendall and Mike Staver. I have a few hundred books in my library. Over my first 20 years, I managed several teams, offices and com - panies for both local and national firms, responsible for anywhere from five to 600 people, before opening my own firm 30 years ago. My time working for franchises and corporations was invaluable, as I learned the importance of cooper - ation and working together for a de- sired outcome. It also gave me the opportunity to experience a wide variety of systems and strategies. But through it all, community ser - vice has been the cornerstone. The principles of "Service above self" and "To whom much is given, much is expected" have guided everything I've done. I am a REALTOR® Emer - itus of the National Association of REALTORS® (NAR), was a director with the Boys and Girls Club, the Rotary Club and the Presbyterian Church, and I have served 15 years on the Professional Standards Committees of the Phoenix, Scott - sdale and Arizona Associations of REALTORS®. MP: Arizona Best has a long histo- ry in the market. When did you first start the firm? DM: Our family has been involved in residential real estate locally for 65 years. I have been active for 50 years, my wife, Charmayne, for 43 years, and our daughter, Allison Rybarczyk, our relocation director, represents the third generation and has been involved for 23 years. We acquired this company with 115 agents and 400 active listings in 1987 from a Savings and Loan association during the savings and loan downturn. We used the hard lessons learned during that period by maintaining good cash reserves, so if the market drops by 50 per - cent, we would still be in business. This conservative philosophy paid off, as many of the larger firms that expanded in the 2005 boom sold or went out of business in the 2008 downturn, while we remain a profitable, family-owned and -man - aged company today. MP: How many offices and agents do you currently have, and how would you describe the firm's cur- rent positioning? DM: We are in the process of growing our company from its current size of 100 agents and seven locations. Our model is that of a relocation company with agents. We were named the No. 1 Corporate Relo - cation company by Ranking Arizo- na five years in a row. The reloca- tion component of Leading Real Estate Companies of the World® (LeadingRE) is the glue that holds us together. It's all about sending someone you know to someone you trust. MP: Tell me about your decision to stay independent. What can other small, independent brokers learn from your experience? DM: The first reason is all about quality. As an independent, we con - trol our reputation. The second is about culture. A real estate agent is the core that everything revolves around. Arizona Best believes the individual agent is the competitive advantage…and that's an advantage that can be replicated by any firm, large or small. An educated agent who is liked, trusted and respected by others is the best competitive ad - From left to right: Relocation Manager Michelle O'Connell; Relocation Coordinator Ashley Pickens, CRP; and Relocation Director Allison Rybarczyk, CRP

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