RISMedia's Real Estate Magazine

DEC 2018

Real Estate magazine is the industry's leading source for real estate news and information since 1980. Published monthly by RISMedia, Real Estate magazine offers timely and relevant real estate news to the industry's top brokers and agents.

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RISMedia's REAL ESTATE December 2018 101 Pillar To Post continued forging ahead, setting new standards along the way, while the rest of the industry tried to play catch-up. In 1999, it was the first to bring cutting-edge technology to home inspections with elec - tronic inspection reports printed on-site. To no one's surprise, that was followed in 2000 by Pillar To Post be - coming the largest home inspection company in North America. Of course, Pillar To Post's ascension to industry leader couldn't have come without the strong leadership it has seen since its inception. In 2003, Founder Brewer de - parted after selling the business to FirstService Brands, which today is recognized as the leading North Ameri - can brand in property services, delivered through an extensive franchise network that includes such names as California Closets, CertaPro Painters, Floor Coverings International, Paul Davis and more. Steward, who once said, "Service businesses have been in my blood my entire career," joined Pillar To Post the following year as president after holding business development and leadership roles in both Fortune 500 and entrepreneurial companies. And in 2008, Charles Furlough sold his Pillar To Post franchise to join the man - agement team, where today he serves as senior vice president of operations. According to Steward, "The Pillar To Post commitment is to ensure confident homeownership and enhance the lives of the people and communities we serve. The heart of our success is in the passion and expertise of our franchise owners and their teams. Every day they wake up to serve the needs of the residential real es - tate agents, homebuyers and home sellers in their local markets. They serve their communities and build strong businesses through their Pillar To Post franchise." Pillar To Post's leadership team has led it to numerous accolades. Pillar To Post has been recognized by Entre - preneur magazine's Franchise 500 for 18 consecutive years, and has been repeatedly named the No. 1-rated franchise by the magazine in the home inspection cat - egory. Pillar To Post is equally proud to be a member of VetFran, a program of the International Franchise As - sociation that helps veterans purchase franchises. Pillar To Post holds five-star status in the program—the high - est ranking possible—and one-third of new Pillar To Post franchisees in 2017 were military veterans. Not content to rest on its laurels, Pillar To Post contin - ues to set the standard for the home inspection industry. It allows clients to choose from three specialized home inspection packages—Plus, Premium and Prestige—to fit whatever their specific needs might be, and since 2011, Pillar To Post has offered clients a unique advantage and peace of mind with its "Added Services" program, which extends beyond its core inspection to include such services as radon testing, mold sampling, septic inspec - tions, asbestos and lead detection, and more. As it has throughout its history, Pillar To Post contin - ues to embrace technology. In 2015, it introduced the EZBook App for REALTORS®, allowing agents to check availability and easily book home inspections with their local Pillar To Post franchise. In 2018, Pillar To Post in - troduced the Online Learning Academy for franchisees and inspectors to continuously learn and expand their industry knowledge and skills. Finally, the OnePoint tech - nology platform was introduced for tablets, providing a fully functional tool for franchisees that further enhances state-of-the-art inspection, business operations and cus - tomer experience tools. What does all this mean? The sum of the parts is re - flected in two key pieces of information. Pillar To Post clients have given the company an average 90 percent customer satisfaction rating as measured by the Net Pro - moter Score (NPS) system, an index ranging from -100 to 100 that measures the willingness of a company's customers to recommend its services or products to oth - ers. And under its own roof, Pillar To Post says it has a 99 percent renewal rate on initial five-year agreements with its franchise owners. As Pillar To Post heads into its 25 th anniversary year in 2019, it's hard to argue with any of those numbers. RE For more information, please visit www.pillartopost.com.

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