RISMedia's Real Estate Magazine

DEC 2018

Real Estate magazine is the industry's leading source for real estate news and information since 1980. Published monthly by RISMedia, Real Estate magazine offers timely and relevant real estate news to the industry's top brokers and agents.

Issue link: http://remag.rismedia.com/i/1057163

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Page 104 of 158

by Paige Tepping 100 December 2018 RISMedia's REAL ESTATE U ntil the early 1970s, the home inspection industry didn't exist. Buying a home and trying to determine if it was structurally sound was basically hinged on who you knew. If a friend or family member was a plumber, electrician or adept handyman, they were certainly qualified— in your mind—to give your prospective new home a once-over on a Saturday morning. That is, if the seller would even allow it. Juxtapose that notion with the fact that in 2019, Pillar To Post Home Inspectors will celebrate its 25 th anniver- sary, as well as the recognition of being North America's largest home inspection company, with close to 600 lo - cations and more than 800 certified home inspectors covering 49 states and nine Canadian provinces. Pillar To Post, with corporate headquarters in both Tampa and Toronto, and under the leadership of Presi - dent Dan Steward since 2004—CEO duties were added in 2009—has since risen to the top of its industry for one simple reason: a focus on delivering the best cus - tomer experience for both homebuyers and real estate professionals. And what was once known as a cottage industry has morphed into an ever-growing behemoth. According to market research firm IBISWorld, the building inspection industry represents a $4 billion market that experienced average annual growth of 4.3 percent over the last five years and employs more than 38,000 workers. Pillar To Post sits atop a fragmented industry because its formula for delivering a world-class customer experi - ence has always been firmly rooted in its business model of selecting top-quality candidates as franchise owners and providing first-rate home inspection and business operations training supported by ongoing education. Pillar To Post was founded in 1993 by Mike Brewer, an entrepreneur with experience in the automotive glass replacement franchise industry. However, it wasn't until the next year that Pillar To Post officially opened for busi - ness, offering a formal technical training program; a de- tailed standard of practice for conducting inspections; a comprehensive business start-up and operations program for its franchisees; and a formatted inspection report to make sure every report was delivered to a con - sistently high standard for the inspector to provide to the REALTOR® and homebuyer. While it might not seem like much looking back, Pil - lar To Post was already light-years ahead of an industry in its infancy. While inspections had advanced past the "friends and family" stage, the home inspection industry was still mired in what was referred to as the "Contrac - tor's Inspection" phase, when homebuyers turned to general building contractors to inspect homes they were considering buying. But the notion of a general standard for inspections was nonexistent. Home Is Where the Heart and Technology Are For long-leading Pillar To Post Home Inspectors ® , delivering the best customer experience has ensured the company's position at the forefront of North America's home inspection industry By Paige Tepping Pillar To Post's new EZBook App

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