RISMedia's Real Estate Magazine

OCT 2018

Real Estate magazine is the industry's leading source for real estate news and information since 1980. Published monthly by RISMedia, Real Estate magazine offers timely and relevant real estate news to the industry's top brokers and agents.

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RISMedia's REAL ESTATE October 2018 97 the chain of agent support. Brokers are full-time, non-competing, avail- able, transparent, encouraging and completely focused on serving our agents. Our agents appreciate the consistency of accurate, profession - al communication and assistance. The common denominator of our corporate staff is the gratefulness in each of our hearts for every agent. We realize every moment of the day that we have a job because Solid Source agents choose to work here. It's an honor to serve, train, advocate, encourage, promote and love our remarkable Solid Source family. Hearing an agent exhale when they realize knowledgeable advice is being provided to handle a simple question or difficult situation is why we love doing what we do. MP: Please describe your rm's cul- ture and leadership philosophy. RM: The company culture at Solid Source can be summarized in five words which are easy to remember with the acronym FAITH: Fair, Appre- ciative, Innovative, Truthful, Helpful. Actions speak louder than words and trust is earned by consistent actions over time. There are many examples to validate how we earn trust from our agents, but this one started in 2003. Our transac- tion fee has never increased, and our monthly office dues have only changed one time in 15 years. During the recession in 2008, we offered the option to include E&O insurance monthly instead of paying a lump sum annually. Agents were offered the opportunity to remain on the same plan or choose the new one, which was $40/year more. We still honor agent dues on the previous plan today. Solid Source has been debt-free since opening, and we love to research and devel - op technology, marketing platforms and time-reducing process solu- tions to help our agents increase business, promote personal brand- ing and improve quality of life…at no additional charge. MP: Solid Source has a history of being involved with service projects locally and internationally. Why is giving back so important? RM: The excitement and honor we feel about the fact that God has given us a front row seat to help those in need locally and global- ly makes our heart beat. Rejoic- ing with communities as grand- mothers realize that their children and grandchildren's children will have access to clean water makes emotion surface that words cannot communicate. Education isn't free in Africa, and it's not affordable to widows and orphan children. We also provide Thanksgiving meals to Georgia families who have been nominated by agents, and we par - ticipate in many national disaster relief efforts. Providing land, disas- ter relief, mentorship through soc- cer programs, building schools and orphanages with sustainable ap- proaches to exist without continu- ing need of support multiplies our success at least 100-fold when you look at what really matters. Current and past projects are online at SolidSourceMissions.com. MP: Michele, what deciding factors resulted in Rebecca becoming the president of Solid Source? Michele Velcheck: When I met Rebec- ca in 2011, it was immediately clear to me that our Solid Source world could be different—better, more pro- gressive and relevant. As a gradu- ate magna cum laude from Auburn University, Rebecca's intelligence exuded, but perhaps even more importantly, she expressed genu- ine concern for our agents and hu- manity. Her time spent researching before making important decisions was overly impressive and made me realize…she's a nerd like me! She has great empathy for those in need locally and throughout the world, and her natural leadership al- lowed her to gain respect from the staff immediately. These attributes led me to appoint Rebecca as the Solid Source president within 12 months of our meeting. When I rem- inisce on our extreme progression since this decision, the only word that can possibly capture the feel- ing is peace. MP: Rebecca, what is your top prior- ity moving forward? RM: Maintaining our commitment to never become complacent. RE For more information, please visit www.solidsource.com. "The common denominator of our corporate staff is the gratefulness in each of our hearts for every agent. We realize every moment of the day that we have a job because Solid Source agents choose to work here. It's an honor to serve, train, advocate, encourage, promote and love our remarkable Solid Source family." - REBECCA MEREDITH President, Solid Source

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